ng88a Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how we collect, use, and keep your information secure.
Table of Contents
1. Introduction and Purpose of the Policy
ng88a is a reliable and secure online entertainment platform for users in Bangladesh. We believe that every user's personal information belongs to them, and keeping that information secure is our primary responsibility.
This privacy policy will tell you what types of information are collected from you while using the ng88a platform, how that information is used, when or with whom it may be shared, and how it is kept secure.
Visiting our website, creating an account, or using any ng88a service means you are agreeing to the terms of this privacy policy. This policy works as a complement to our Terms and Conditions and Responsible Gaming Policy.
Your Privacy Is Our Priority
ng88a uses SSL encryption and modern data security technologies to keep all your personal and financial information secure. We never sell your information to third parties without your permission.
2. What Information Is Collected
ng88a may collect various types of information that help us provide you with the best possible service. This information is described below in different categories:
2.1 Personal Identification Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID number or passport details
- Email address
- Current address
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
2.3 Account and Usage Information
- Username
- Login history and session information
- Gaming history and betting records
- Bonus and promotion usage details
- VIP level and points information
2.4 Technical Information
- IP address
- Device type, operating system, and browser information
- Cookies and similar tracking information
- Page visit times and a log of which pages were visited
- Referral source (where you came from before arriving at the site)
3. How Information Is Collected
ng88a collects user information in the following ways:
3.1 Directly from You
You directly provide us with information when you register on ng88a, complete the account verification (KYC) process, request a deposit or withdrawal, contact customer support, or fill out any form on the site.
3.2 Automatically
When you use our platform, some technical information is collected automatically. This includes cookies, log files, web beacons, and similar technologies. This information is used to improve site performance and ensure security.
3.3 Through Third Parties
In some cases we may also receive information from payment processors (such as bKash, Nagad, Rocket, Upay) and identity verification service providers. In such cases the relevant third party's own privacy policy also applies.
4. Purpose of Using Information
ng88a uses collected information only for specific and legitimate purposes. We use your information for the following:
- Account Management: To create, verify, and manage your account and to confirm your identity.
- Service Delivery: To complete gaming services, betting, deposit, and withdrawal processes.
- Security Assurance: To prevent fraud, money laundering, and other illegal activities.
- Age Verification: To confirm that the user is over 21 years of age.
- Customer Support: To resolve your inquiries, complaints, or issues.
- Promotional Communications: To send you information about bonuses, offers, and site updates with your consent.
- Service Improvement: To improve the platform experience and add new features.
- Legal Obligations: To comply with applicable laws and regulations.
- Responsible Gaming: To identify the risk of gaming addiction and provide necessary support.
5. Sharing Information with Third Parties
ng88a does not sell your personal information to third parties. However, information may be shared with specific parties in the following situations:
5.1 Service Provider Partners
With payment processing providers (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, technical infrastructure, and cybersecurity service providers — only the information necessary for them to carry out their work.
5.2 Game Software Providers
Limited information necessary for delivering gaming services may be shared with game providers on our platform such as Pragmatic Play, Spribe, JILI, and PG Soft.
5.3 Legal Authorities
We may be required to provide information to relevant authorities by court order, a lawful request from law enforcement agencies, or as required by applicable law.
5.4 Fraud Prevention
Information may be shared with security partners or relevant authorities for the purpose of preventing financial fraud, money laundering, or other illegal activities.
Our Commitment to Data Protection
Before sharing information with any third party, we ensure that they comply with appropriate data protection standards and are bound by strict confidentiality agreements.
6. Cookies and Tracking Technologies
The ng88a website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.
6.1 Essential Cookies
These cookies are necessary for the core functionality of the website. They are used to maintain your login session, ensure security, and complete the payment process. These cookies cannot be disabled.
6.2 Performance Cookies
These cookies analyze your usage patterns and help improve the performance of the platform. They allow us to see which pages are visited most and where issues occur.
6.3 Preference Cookies
These cookies remember your language preference, display settings, and other personal preferences so you do not have to set them up again each time you log in.
You can control or disable most cookies by changing your browser settings. However, please note that disabling some cookies may cause certain features of the site to not work properly.
7. Data Storage and Security
We have put in place industry-standard technical and organizational measures to keep your information secure.
7.1 Technical Security Measures
- SSL/TLS encryption — all data exchanged between you and our servers is encrypted.
- Database encryption — sensitive information is stored in encrypted form.
- Firewall and intrusion detection systems — to prevent unauthorized access.
- Two-Factor Authentication — an additional layer of security on your account.
- Regular security audits and vulnerability testing.
7.2 Organizational Security Measures
- Only authorized staff have access to personal information.
- Staff receive regular training on privacy and data protection.
- A rapid response plan is in place in the event of a data breach.
7.3 Data Retention Period
We retain information based on legal obligations and business needs. Financial transaction records are kept for a set period even after an account is closed. Once legal obligations have ended, information is securely deleted.
8. User Rights
As an ng88a user, you have the following rights:
- Right to Access: You have the right to know what information we hold about you and to receive a copy of that information.
- Right to Rectification: If there is any error in your information, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain circumstances you may request that the processing of your information be limited.
- Right to Data Portability: You have the right to receive your information in a structured, commonly used format.
- Right to Withdraw Consent: For promotional communications or optional data processing, you may withdraw your consent at any time.
To exercise these rights, please contact our support team. We will process your request within a reasonable time.
9. Privacy of Minors
ng88a strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from any person under the age of 21.
If we become aware that information from a minor has been collected by mistake, we will immediately close that account and take the necessary steps to delete the information.
If you believe that a minor known to you has registered on our platform, please notify us immediately.
10. Policy Changes
We may update this privacy policy from time to time due to business needs, legal changes, or technological developments. For any significant changes, we will:
- Display a notice on the website.
- We will notify registered users via email.
- We will update the "Last Updated" date at the top of this page.
Continuing to use the platform after any changes means you are agreeing to the new policy. We therefore recommend that you review this page regularly.
11. Contact
If you have any questions, comments, or concerns about this privacy policy, or if you wish to exercise your rights, please contact us:
After receiving a privacy-related request, we try to respond within a reasonable time. Complex requests may take a little longer, but we will always keep you informed of the progress.
For more details, please read our Terms and Conditions and Responsible Gaming Policy.